Your Partner in Smarter Operations
We run your dispatch and back-office operations so you don't have to. Eliminate high payroll, stop missing calls, and scale your fleet with reliable 24/7 coverage.
Built by Operations Experts. Optimized for Profit.
SGS Operations was founded to solve the specific, painful friction points of running a US-based service business. We recognized that high payroll and staffing instability were the biggest barriers to growth, so we built a dedicated solution to remove them.
Our Mission
To deliver professional, cost-effective dispatch and admin services that allow owners to reclaim their time.
System Expertise
Native proficiency in Towbook, Field Service Lightning, AAA platforms, and major CRMs.
Seamless Communication
We operate using your business phone lines. Your customers never know the difference.
Operational Solutions
Comprehensive support designed to replace your most stressful in-house roles.
Full 24/7 Operations
Full replacement of in-house dispatch teams. We handle night shifts, weekends, and overflow with 100% coverage reliability.
- • Zero missed calls
- • Flat monthly rate
- • No overtime costs
Night Shift Elimination
We manage all after-hours shifts, eliminating costly overnight payroll and staff burnout.
- • No "quiet quitting"
- • Consistent performance
- • Reduce turnover
High-Volume Overflow
Instant scalability during peak rush hours. Guarantee zero missed revenue opportunities.
- • Instant scaling
- • No missed revenue
- • Seamless integration
Fleet Billing
Management of billing reconciliation and generating accurate invoices for faster cash flow.
Audit Compliance
Ensure all job documentation meets compliance standards for major contracts like AAA.
CRM Management
Maintain and update customer databases, manage follow-ups, and track warranties.
Driver Log Prep
Verify driver clock-in/out times and reconcile job timestamps for payroll.
Executive Admin
Offload scheduling, availability checks, file organization, and daily briefings.
Customer Intake
Handle initial call qualification and data capture to save expensive dispatchers time.
Pricing Calculator
Get an instant estimate based on your company size and needs.
Frequently Asked Questions
What services does SGS Operations provide?
SGS Operations offers a range of outsourcing solutions including dispatch coverage, administrative support, customer service, and workflow management, designed to reduce in-house staffing costs.
Do you only work with towing companies?
No. While we specialize in towing, we serve various industries like logistics, HVAC, plumbing, and healthcare. Any business needing reliable operations support can benefit.
Is my business information kept confidential?
Yes. Confidentiality is core. Teams sign strict agreements and data is handled via secure platforms ensuring privacy and protection.
How does the outsourcing process work?
We learn your operations, assign trained members to integrate into your systems, and handle the workload while you maintain control.
How can I get started?
Simply reach out via our form to schedule a consultation. We will discuss your goals and get you onboarded within days.
What makes SGS different?
We combine industry experience, dedicated training, and system compatibility to deliver consistent results. Unlike general call centers, our team understands operational flow.